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A blog by Ryan Quinn, Robert Quinn, Shawn Quinn, and Amy Lemley

Archive for the ‘Learning’ Category

How to Read a Book like Adam Grant’s “Give and Take”

Friday, April 19th, 2013

giveandtake-coverBy Ryan W. Quinn

Our friend and colleague, Adam Grant (whose work we have featured in this blog before), has a new book that is receiving wonderful media attention from outlets as diverse as the New York Times Magazine and the Diane Rehm Show. The title of his book is Give and Take: A Revolutionary Approach to Success, and it has its own accompanying web page, blog, assessment tool, and opportunity to nominate and highlight givers you know and admire. The book is fun to read and well-grounded in research. As with anything I’ve known Adam to do, it is a high-quality product and worth the investment. Rather than review his book in the typical fashion, however, I would like to take a different approach. I would like to discuss how a person should read a book like this.

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Becoming a Master of Influence

Friday, March 29th, 2013

By Robert E. Quinn

I was invited to meet with a group of young professionals in medicine to discuss the topic of becoming a change agent. I started with two questions. First, I asked them each to define the term. “A leader,” they responded. “Someone who can stimulate people to feel, think, see and do things in a new way.”

Next, I asked them to differentiate between a novice, an expert, and a master. This was difficult, but one person finally gave an answer I found striking. He said a novice is someone who is just learning. An expert is a person who learns to effectively lead his or her own organization or group. A master is a person who takes the principles of leadership and generalizes them in such a way that that can effectively lead any organization or group.

Two people came to mind. The first was Gandhi and the second was a public school teacher. (more…)

Learn Your Way In: Hunger to Get Better, Persist through Experiences, and Watch Competencies Emerge

Wednesday, March 27th, 2013

By Robert E. Quinn

I recently listened to a talk by Fred Keller, the CEO of Cascade Engineering, a company recognized for its positive approach to business. One of the unusual practices for which Cascade is known is  bringing in people who are on the welfare rolls and turning them into productive employees.

This idea originated in a casual conversation between Keller and another man, who agreed to champion the idea and work on it. They brought in 12 people who were on welfare. In a short time, however, they were all gone. There were many problems that made the idea impractical. The man was ready to give up on it.

But Fred Keller encouraged the man to reconsider. “We needed to discover how people on welfare feel and think,” he recalled. “We needed to understand them and their culture so we could support them effectively.” So the man kept trying. They ended up going into the literature, talking with the people, and working to understand the culture of poverty.  Over time, the company learned how to do what it did not know how to do. (more…)

How Do You Write Your “Opus”? By Doing What You Love to Do

Wednesday, February 20th, 2013

By Robert E. Quinn 

Recently, I rewatched the movie Mr. Holland’s Opus. When I reached the last scene, I started to cry.

Mr. Holland aspires to write a great symphony. Because he needs money, he takes a job as a teacher, devoting his passion for music to the composing he does in his spare time—and in obscurity.

As a teacher, he is initially ineffective. As the film unfolds, he learns to relate to his students, and then to invest in them. At the end of the movie, many of his former students hold an event to celebrate his life. Aware their beloved teacher feels like a failed composer instead of the phenomenal educator they know him to be, one student makes a moving tribute in a single sentence: “We are your symphony, the music of your life.”  

Mr. Holland evolved into a great teacher as he learned to let his passion for the creation of music spill over into the creation of learning. He came to love the creation of the capacity to create. As he turned the joy of music into the joy of learning, he was letting his passion flow into his students. Yet the normal and natural desire for fame and fortune kept him from fully understanding the magnificence of the symphony he was actually writing.

I cried because Mr. Holland’s struggle is my struggle, it is the universal struggle, it is a wonderful struggle in which we learn that we are at our best when what we do we do because we love it.

Lead from the Positive by Cultivating a Grade-School Classroom’s “Culture of ‘Can’”

Monday, February 11th, 2013

By Amy Lemley

No manager wants to “baby” his or her employees. Who has time? Yet borrowing some ideas from the grade-school classroom can bring positive leadership into play in a way that is meaningful at an adult level—no babying necessary.

A recent post by InformED blogger Julie DeNeen identified 20 tenets schoolteachers can use to create “a culture of ‘can’” for their pupils. Those practices read like a page from the positive leadership playbook:

1. Make It a Safe Place to Fail

2. Encourage Curiosity

3. Give Your Students a Voice

4. Tiered Responsibility—“show me, teach me, let me”

5. Foster Peer Support

6. Use Natural Consequences

7. Confidence Building

8. Model How to Learn

9. Don’t Impose Limitations

10. Use Real-Life Examples of Perseverance

11. Teach Students How To Set Manageable Goals

12. Teach Students How to Overcome Disappointment

13. Reward Attitude, Not Just Aptitude

14. Believe in Their Abilities

15. Accept the “Mess”

16. Offer Reflection after the Project Is Over

17. Give Immediate Feedback

18. Give both Short and Long-Term Assignments

19. Identify Obstacles and Negative Beliefs

20. Let Go of the Idea That a Student’s Success Reflects on You

When we picture a classroom full of children, I think most of us imagine it as a place where these 20 tenets are in play. Boys and girls, young men and young women, engage with each other and with their teachers openly and without fear of ridicule, receive constructive feedback that supports them to try, try again. Their teachers show them how to learn and learn with them. And their self-confidence grows.

In recent weeks, Lift Blog cofounder Bob Quinn wrote a six-part series for educators and managers about teaching positive leadership. Last week, Ryan Quinn looked at two ways issuing “positive tickets” when young people were doing something right had made a quantifiable difference in their behavior.

As I read Julie DeNeen’s article, it occurred to me that, whether we are four or forty, we respond best to a positive leadership framework. It’s only natural. We look to our leaders—parents and teachers when we’re young, supervisors and senior executives when we’re adults—to, in Bob Quinn’s words, “create the space” in which we can succeed. When we enter that space, whether as employees or students and as leaders, our potential expands, and so do our achievements.

Teaching and Leading Positively, Part 4: A Provocative Tool for Discussing Transformation

Sunday, January 27th, 2013

By Robert E. Quinn

This six-part series, “Teaching and Leading Positively,” explores the goals of teaching positive leadership: not merely to serve as an instructor conveying the theories or practices drawn for positive organizational scholarship, but to prompt lasting transformation in the way our students work and live. Serving as this kind of catalyst requires full engagement on our part. We must live from the positive leadership framework, allowing our students to learn by our example, each other’s, and their own.

Teaching people how to transform and how to stimulate transformation is very difficult. The life assumptions of normal people are tied to survival assumptions—not to flourishing.

When I teach I have to entice people to explore things that violate what they want to believe. So I am always hungry for conceptual tools that will help people think about transformation in new ways. This week one of my friends sent me the following passage by Richard Rohr, the Franciscan priest who founded the Center for Action and Contemplation in Albuquerque, NM:

Historically speaking, in most cultures the role of men has been to create, to make new things, to fix broken things, and to defend us from things which could hurt us. All of these are wonderful and necessary roles for the preservation of the human race.

However, most children saw their mother in a different way. She was not a creator, a fixer, or a defender, but rather a transformer. (more…)

Teaching and Leading Positively, Part 1: The Digestion of Experience

Monday, January 21st, 2013

By Robert E. Quinn

This six-part series, “Teaching and Leading Positively,” explores the goals of teaching positive leadership: not merely to serve as an  instructor conveying the theories or practices drawn for positive organizational scholarship, but to prompt lasting transformation in the way our students work and live. Serving as this kind of catalyst requires full engagement on our part. We must live from the positive leadership framework, allowing our students to learn by our example, each other’s, and their own.

When I teach, my objective is not to transfer information to my students. It is to transform their identities. My history as a teacher tells me that if I can accomplish this objective, they will experience a huge jump in their capacity to influence their own lives and the lives of others. To accomplish my objective, I must have them do something unusual.

My wife was telling one of her friends about my writing frequent journal entries and sharing them. The woman later approached me about it. She asked several questions, including how much time it took to write a typical entry. I told her 15 minutes to an hour.

That is a serious time commitment, she responded. I explained that I see the journal writing as a form of meditation that has become like a positive addiction. She understood the benefit, but wondered whether a modern professional who leaves for work very early, puts in 12 hours, and comes home exhausted could accomplish such a thing?

I acknowledged that it would be hard for someone like that, and the conversation went on to other topics. But my heart stayed there for a time. Of course, I recognized the demands of modern life, yet I felt a deep sense of sadness about how we let the world act upon us. (more…)

Transcending “Normal”: Learning to Access the Power of Positive Organizing

Wednesday, November 28th, 2012

By Robert E. Quinn

Highly functioning organizations are different from other organizations. They engage in a process called positive organizing. Positive organizing transcends normal assumptions. To understand it, internalize it, and practice it, people need someone who can elevate their feelings, thoughts, and actions so that they can collaborate in new ways. Here is a story that illustrates what positive organizing is, how it is facilitated, and how it can be taught.

The Transformative Process

Last week, Ryan Quinn and I were doing a session for a large group of organizational development practitioners. Ryan put up a slide that presented a mini case study:

Kurt Wright was a consultant for a company working on a $100 million, 60-month software development project for the government. There were 400 engineers working on the project. Thirty-eight months had already passed, and the project was 18 months behind schedule. A clause in the contract stated that if the project were 18 months behind at the 48-month milestone, the company would suffer a $30 million penalty. Managers and employees were frightened about losing $30 million because of the impact it would have on their company, their unit, and their jobs. Stress was beginning to escalate. (This story is paraphrased from Kurt Wright’s Breaking the Rules: Removing the Obstacles to Effortless High Performance (Boise, ID: CPM Publishing, 1998).

Ryan asked our group to suggest strategies on how to change this situation. The participants made many suggestions. Ryan then shared what Wright actually did. (more…)

Positive Politics: Using Self-Honesty and Transparency to Achieve What’s Best for All

Friday, October 12th, 2012

By Ryan W. Quinn

Politics is not bad. Practicing managers always seem surprised when organizational behavior scholars tell them this. But politics is just the activity of using power—something all of us do in big ways or small ones every day. Every relationship is, in some way, a power relationship. It’s not exerting power that is bad, but the way people choose to wield it.

When practicing managers and other employees use the term politics, they are seldom referring to the generic (and less charged) definition of politics as the use of power. Instead, they are referring to the unacknowledged organizational games people play to get what they want, irrespective of whether what they want is the best thing for the organization or for other people. (more…)

Positive Disconfirming Evidence: In What Wonderful Ways Are We “Wrong”?

Monday, September 17th, 2012

By Ryan W. Quinn

“I am bothered by the state of the world today,” a friend confided recently. “It’s reached a point where I feel so hopeless about the way our world is going that I feel frustrated, and sometimes I’m even upset around friends and family because of it. ”

He was not sure what to do about these feelings and needed a friend he could talk to openly about them. So I asked him to explain exactly what was bothering him about the state of the world. I thought his answer was profound. And troubling. (more…)